We’re hiring: Administrative Assistant Support | MEDvidi

MEDvidi - US-based telemental health company helping patients access mental healthcare faster and more affordably.
We are looking for an experienced Administrative Assistant to join our remote Customer Support team and work closely with patients, healthcare providers, and pharmacies.
What we’re looking for:
2+ years of recent remote experience in Customer Support
English level C1-C2 with confident phone communication
Experience handling inbound/outbound calls and complex patient cases
Healthcare / medical administration background
Experience with CRM or EMR systems
Ability to work in a fast-paced, high-volume environment
Empathy, attention to detail, and ownership mindset
What you’ll do:
Support patients via phone and email
Resolve appointment and prescription-related requests
Coordinate with providers and pharmacies
Manage cases end-to-end and maintain accurate documentation
What we offer:
Fully remote collaboration across Europe
US-oriented evening schedule (EST hours)
B2B collaboration
19 paid vacation days + wellness days
Product-driven international healthcare company
If you have strong English, healthcare experience, and enjoy solving complex support cases - we’d love to connect.
Apply here: