VIP Quality Control Manager

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.
📅 Your daily adventures include:
Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
Creating guides, communication standards, and best practices for working with VIP clients;
Analyzing weak points in customer communication and suggesting practical improvements and solutions;
Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
Ensuring that communication standards align with the company’s premium service expectations and business goals;
Tracking communication quality trends and identifying opportunities for process optimization and team development.
Requirements
🧭 What makes you a great match:
Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
Strong understanding of premium customer service and personalized communication approaches;
Ability to provide constructive, actionable, and well-structured feedback;
Experience building onboarding, training, quality control, or team development processes;
Excellent communication and interpersonal skills with high attention to detail;
Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
Ability to work independently and maintain high quality standards in a fast-paced environment;
English level: B2+ (required);
Fluent in Ukrainian;
Benefits
💸 Flexible payment options: choose the method that works best for you.
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.