VIP CRM Manager

We’re a company providing first-line customer support for the iGaming industry, and we’re growing fast. We’re looking for a VIP CRM Manager who knows how to treat clients like royalty and keep things running smoothly.
What you’ll do:
• Set up and manage CRM tools in the backend (segments, bonuses, campaigns)
• Create and track tasks in Jira for setup, validation, and testing
• Launch and manage campaigns across email, SMS, push, and in-app channels
• Support VIP users via chat, resolve issues, and improve processes
• Run A/B tests to improve communication and increase conversions
• Monitor campaign performance (delivery, open rate, CTR, conversion)
• Analyze user behavior to identify growth opportunities
• Prepare regular reports on performance and key metrics
• Collaborate with marketing and content teams for consistent messaging
• Ensure quality of promotions (accuracy, no bugs, correct setup)
What we expect:
• English B2+ is a must (strong written communication and copywriting skills)
• Experience: ~1 year in iGaming with email automation, omnichannel campaigns; chatbot experience is a plus
• Tech skills: basic HTML/CSS, analytics tools (e.g. Google Analytics), data analysis & problem-solving
• Soft skills: multitasking, strong team player
• Valid work authorization in Belarus
We offer:
• 100% remote work
• 5/2 schedule: 8-17 or 9-18
• Full paid onboarding
• Perks: health (mental & physical), English lessons, sports, discounts, - events, gifts
• Salary (fixed + KPIs) tied to EUR rate
If this sounds like your vibe, apply now 🙌
(*) вакансия, планируемая к созданию и/или замещению (перспективная).