Technical Support Engineer

We are looking for an engineer to join the Technical Support team.
In this role you will investigate technical issues across our systems, react to alerts and unexpected situations as they happen, and promptly help colleagues from other teams unblock the problems they run into. Alongside that you will keep the platform under control day to day: regular health checks and monitoring, so that fewer things break in the first place. You will be part of a proactive team that deals with genuinely interesting problems. The main challenge is a fast-paced environment where context changes frequently, so the ability to stay focused and prioritise is essential.
Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).
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