Technical Support Analyst

SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with more than 95,000 employees and a network of over 2,400 offices and laboratories worldwide.
The Technical Support Analyst (IT005) provides advanced technical support for complex, non-recurring issues and business-driven projects, coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience, strong skills in troubleshooting hardware, software, networking, and Active Directory, as well as knowledge of Azure, mobile device support, and customer service practices. Candidates should hold a diploma or degree in IT, demonstrate strong problem-solving and communication abilities, and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Education
College diploma in Information Technology or related discipline
Bachelor’s degree preferred
Experience
4+ years in corporate IT support
Hardware/software troubleshooting and break-fix/repair
Customer service in IT technical roles
Technical Skills
End-user and server hardware/software, operating systems, protocols
Active Directory access and permissions
Networking appliances troubleshooting and configuration
Mobile device support
Knowledge of Azure preferred
Soft Skills
Strong analytical and problem-solving abilities
Excellent communication (verbal and written)
Customer service orientation
Time management and prioritization skills
Ability to manage multiple projects in fast-paced environments
Languages
English: Intermediate proficiency required
French and/or Spanish preferred