Team Leader for GBS P2P (AP) |P2P (Supplier Master Data) | B2C (Customer Master Data)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
PRIMARY RESPONSIBILITIES
Team Leader GBS P2P (AP)
Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
First contact for issues escalation within P2P process (AP)
Cooperation with Internal and External Audit
Performing P2P (AP) controls
Advising other team members in terms of P2P(AP) process matters
Introduce Improvements within P2P process (AP)
Coordination:
Coordinate completion of P2P (AP) processes
Delegate tasks
Distribute the workload and supervise the team in day to day operations
Managing HR Matters
Communicate deadlines
Monitor the team performance
Resolve or escalate any process issuesAttend and lead team meetings
Prepare reports
Building relationship with the countries during day to day operations
Communication:
point of contact to the affiliates management
report to FSSC manager
provide the guideline to the team based on the management decisions
Motivation:
Motivate team members
Listen to team member’s feedback and resolve or escalate any issues
Suggest and organize team building activities
Create a positive team environment
AOB- Any other businesses related to P2P (AP) process
REPORTING LINE
P2P Manager
PROFILE
Team player
Good organizational skills
Able to communicate information effectively
Be able to motivate team
Natural leadership skills
P2P (AP) Process knowledge
PRIMARY RESPONSIBILITIES
Team Leader GBS P2P (Supplier Master Data)
Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
First contact for issues escalation within P2P process (Supplier Master Data)
Cooperation with Internal and External Audit
Performing P2P (Supplier Master Data) controls
Advising other team members in terms of P2P(Supplier Master Data) process matters
Introduce Improvements within P2P process (Supplier Master Data)
Coordination:
Coordinate completion of P2P (Supplier Master Data) processes
Delegate tasks
Distribute the workload and supervise the team in day to day operations
Managing HR Matters
Communicate deadlines
Monitor the team performance
Resolve or escalate any process issuesAttend and lead team meetings
Prepare reports
Building relationship with the countries during day to day operations
Communication:
point of contact to the affiliates management
report to GBS manager
provide the guideline to the team based on the management decisions
Motivation:
Motivate team members
Listen to team member’s feedback and resolve or escalate any issues
Suggest and organize team building activities
Create a positive team environment
AOB- Any other businesses related to P2P (Supplier Master Data) process
REPORTING LINE
P2P Manager
PROFILE
Team player
Good organizational skills
Able to communicate information effectively
Be able to motivate team
Natural leadership skills
P2P (Supplier Master Data) Process knowledge
PRIMARY RESPONSIBILITIES
Team Leader GBS B2C (Customer Master Data)
Process Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
First contact for issues escalation within B2C process (Customer Master Data)
Cooperation with Internal and External Audit
Performing B2C (Customer Master Data) controls
Advising other team members in terms of B2C(Customer Master Data) process matters
Introduce Improvements within B2C process (Customer Master Data)
Coordination:
Coordinate completion of B2C (Customer Master Data) processes
Delegate tasks
Distribute the workload and supervise the team in day to day operations
Managing HR Matters
Communicate deadlines
Monitor the team performance
Resolve or escalate any process issuesAttend and lead team meetings
Prepare reports
Building relationship with the countries during day to day operations
Communication:
point of contact to the affiliates management
report to GBS manager
provide the guideline to the team based on the management decisions
Motivation:
Motivate team members
Listen to team member’s feedback and resolve or escalate any issues
Suggest and organize team building activities
Create a positive team environment
AOB- Any other businesses related to B2C (Customer Master Data) process
REPORTING LINE
B2C Manager
PROFILE
Team player
Good organizational skills
Able to communicate information effectively
Be able to motivate team
Natural leadership skills
B2C (Customer Master Data) Process knowledge