Team Lead Online Reputation Management

Format: Full-time | Office
We are looking for an experienced ORM Team Lead / Senior ORM Specialist for a full-scale reputation management role in the financial & trading niche.
This vacancy is open for Russian-speaking candidates with a good command of English for work on international platforms.
Responsibilities:
Develop and manage a complete ORM strategy: monitoring, response management, and proactive reputation building;
Lead and coordinate a team of ORM specialists: task management, prioritisation, quality control, and feedback;
Build internal processes from scratch: SOPs, response templates, communication standards, and guidelines;
Coordinate with PR, SMM, support, legal, and SEO teams to maintain a unified brand voice;
Monitor brand mentions across social media, forums, review platforms, media outlets, Reddit, Twitter/X, and other external communities;
Handle negative reviews, crisis communications, and reputation attacks;
Work with SERM: manage branded search results, promote positive content, and suppress harmful search visibility;
Prepare reports on sentiment trends, threats, and reputation performance.
Requirements:
3+ years of experience in ORM / reputation management;
Experience as a Team Lead or Senior ORM specialist;
Strong understanding of the financial/trading niche and reputational risks;
Hands-on experience with SERM and review platforms;
Experience with Brand Analytics, YouScan, Mention, Medialog, or similar tools;
Experience building internal processes and documentation;
Strong crisis communication and negative review handling skills;
Fluent Russian and good written English (B2 minimum).
Systematic thinking;
Stress resilience and decision-making under pressure;
Strong leadership and communication skills.
We offer:
Official employment in accordance with local labor legislation;
Visa and relocation support for employees and their family members;
Flexible working hours and occasional remote work options;
Office perks such as meals, snacks, and seasonal fruit;
A comfortable office environment in a convenient location;
Corporate sports and community activities.