Talent Acquisition Team Leader (SSC)

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Join our growing HR Shared Services Center in Katowice and play a key role in building and leading HR operations across European markets.
As an HR Team Leader, you will be responsible for managing a team delivering HR processes within the SSC and ensuring high-quality, efficient, and standardized service delivery. You will act as a key point of contact for stakeholders and contribute to shaping scalable HR solutions in an international environment.
Key Responsibilities
Lead and develop a team responsible for delivering HR processes within the SSC structure
Ensure high-quality and timely delivery of HR services in line with agreed SLAs and KPIs
Support and coordinate the transition of HR processes from European markets into the SSC
Act as the main point of contact for stakeholders and build strong working relationships across countries
Drive process standardization, optimization, and continuous improvement initiatives
Monitor team performance using HR metrics and data, and take actions to improve efficiency and quality
Support onboarding, training, and development of team members
Identify risks and proactively address operational challenges
Collaborate closely with other HR functions (e.g., Talent Acquisition, HR Operations)
Contribute to building a scalable and future-ready HR Shared Services model
Requirements
Proven experience in TA, HR operations, HR Shared Services, or similar environment
Previous experience in team leadership or coordination role
Strong stakeholder management and communication skills
Ability to work in a dynamic, fast-paced environment
Strong problem-solving and process improvement mindset
Experience with HR systems (e.g., ATS, Workday) and data-driven approach
Fluent English
Our Offer:
Real opportunity to shape and improve recruitment processes in a growing HR Shared Services Center
Exposure to international recruitment projects across Europe and close collaboration with global stakeholders
High level of ownership and autonomy in managing recruitment processes
Hybrid work model
Stable employment contract
Development & growth:
Access to internal and external training platforms
Opportunity to develop within SSC structures and HR functions
Language course subsidy
Benefits:
Private medical care (Medicover)
Group insurance
Cafeteria platform (Medicover Benefits)
Co-financing of sport card
Employee referral program
Additional days off for volunteering
Glasses subsidy
Work environment:
Supportive, experienced team and structured onboarding
Office location near 3 Stawy (Katowice) + parking