Systems Analyst / Engineer

Main duties and responsibilities
Provide 2nd level support for the Global Blue set of Issuing Solutions.
Assist Project Managers in communication, organization and planning for Japan and issuing related projects
Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities
Serve as a bridge between the Central team and Local IT in terms of technology, culture and communication.
Coordinate with Central and Local teams to prioritize incidents and escalate critical issues
Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders
Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels
Maintain effective communication channels with all parties involved
Leverage operational management tools (SPLUNK) to set up service monitoring, creation of Dashboards for Local teams
Leading of team and product meetings with internal stakeholders
Creation of Documentation, Guidelines and timelines for individual projects and teams
Reporting and collaboration
The holder of the position reports directly to the Service Delivery Manager, Issuing.
The position requires close collaboration within the Infrastructure and Operations teams, Technical Account Managers and Global Accounts merchants and their IT partners.