System Administrator

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Australia (Sydney) office - a certified Great Place to Work®.
This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly.
What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba
Reporting to: Head of Security and Infrastructure
Responsibilities:
Provide L1 support for end users — hardware, OS, applications, access, peripherals
Onboard and offboard employees: account provisioning, equipment, access, asset tracking
Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)
Administer Windows Server environments — file services, DFS, SMB shares, permissions
Support and maintain Windows and macOS endpoints — imaging, patching, configuration
Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN
Maintain office network equipment — firewalls, switches, access points
Document procedures, runbooks, and knowledge base articles
Escalate complex issues to L2 / infrastructure teams with clear context
Track tickets to resolution and meet SLA targets
Candidate profile:
2+ years in helpdesk, desktop support, or junior sysadmin roles
Strong hands-on experience with Windows 10 / 11 and macOS
Windows Server administration — file shares, DFS, SMB, NTFS permissions
Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP
Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN
Clear written and verbal communication in English
Customer-focused mindset and structured troubleshooting approach
The role is available for candidates with permanent work permit in Australia only
Nice to Have:
Experience with FortiGate, FortiAP, or Aruba switching / wireless
MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine
Scripting — PowerShell, Bash
Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak
Backup and endpoint protection tooling
Ticketing systems — Jira Service Management, Zendesk
Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet
Experience in regulated environments (fintech, financial services)
Our offer:
A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Free access to multiple sports and wellness facilities across the country
A gift and a day off on your Birthday
Journey to FP Markets:
Interview with People Function member (30 - 45 min) to assess match to our culture
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!