Strategic Customer Success Manager – Talent Solutions

workfully
Barcelona, Spain (Hybrid)
About the company
workfully is a talent solutions company helping businesses scale hiring through recruiter networks, recruitment operations, and modern talent delivery models. This role sits at the intersection of client success, recruitment operations, team leadership, and business growth.
Responsibilities
Act as the primary point of contact for key client accounts and lead strategic hiring discussions
Manage onboarding, project kick-offs, and success planning for new and existing clients
Oversee multiple hiring projects, ensuring delivery quality, visibility, and operational excellence
Lead and support a distributed network of recruiters, driving accountability and performance
Partner with Sales to support client retention, renewals, and account growth
Leverage AI and data insights to improve workflows, reporting, and delivery processes
Requirements
7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management
Experience managing large-scale hiring projects across multiple stakeholders
Proven leadership experience managing recruiter or talent acquisition teams
Strong stakeholder management, communication, and project management skills
Data-driven mindset with experience using reporting and analytics for decision-making
Fluent English and experience in fast-paced, high-growth environments
Benefits
Hybrid work model based in Barcelona
Opportunity to lead strategic international hiring projects
Exposure to AI-driven recruitment and talent solutions
Collaboration with senior stakeholders, founders, and hiring leaders
Career growth in a rapidly scaling business environment
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