Staff Engineer - Salesforce Developer

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Design and develop AI-driven voice solutions using Agentforce Voice
Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
Create and maintain comprehensive technical documentation for voice solutions
Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
Troubleshoot and optimize voice implementations for performance and reliability
Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
Mentor junior developers and contribute to team knowledge sharing and professional development
7-10 years of professional experience in Salesforce development
Hands-on experience with Salesforce Agentforce Voice or similar conversational AI platform
Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
Demonstrated experience with Einstein AI capabilities and analytics
Knowledge of VoIP, call handling protocols, and voice telecommunications
Proven ability to design scalable, maintainable solutions in large-scale environments
Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
Excellent problem-solving skills and attention to detail
Experience with CI/CD pipelines and DevOps practices in Salesforce environments
Strong communication and collaborative skills, with ability to work effectively in a team environment
Familiarity with Salesforce Einstein Analytics
Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice
Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.