Sr Technical Support Engineer - Chemical Engineering

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Today's dual challenge of meeting sustainability goals while maximizing business performance demands new levels of efficiency and innovation. With more than 120 patents, AspenTech is the world’s leading Industrial Artificial Intelligence (AI) software provider; helping our customers deliver higher levels of sustainability, safety and profitability.
We are seeking a Chemical Engineer to join our Petroleum Supply Chain (PSC) team to work as a Sr. Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.
Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow. Through classroom training, mentored hands-on work and real-world customer problem solving engineers can quickly gain rich industry experience.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.
Your Impact
Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
Mentor and assist junior staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
Communicate with customers through phone, chat, web-conferencing, email and in-person
Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.
Author, review and approve technical white papers for publication to AspenTech’s web knowledgebase
Deliver high-quality foundation, intermediate and advanced level training classes, which are based on principles of chemical engineering and industrial processes, to AspenTech’s customer base
Update AspenTech’s customer-facing training materials for new releases and new applications in the industry. Tailor training materials to specific plants and processes based on customer industrial business needs.
Lead a small team functioning as subject matter experts (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality
Conduct pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
Deploy, design and configure AspenTech solutions in customer environments based on their business needs
Conduct health checks on assigned accounts
Lead or execute various departmental improvement projects as needed ​
What You'll Need
Bachelor's, Master’s or Ph.D. degree in Chemical Engineering, Operations Research, or closely related discipline
5-8 years of relevant experience. University experience may count.
Strong understanding of Chemical Engineering principles
Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
Detail-oriented with hands-on problem-solving skills
Prior exposure to AspenTech products or competitor tools
Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner.
Strong customer first mindset, with the ability to identify opportunities that create value for customers
Ability to manage multiple responsibilities and competing priorities
Ability to travel. Travel is usually less than 25% and may occasionally be international
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