Sr Manager, Order to Cash

Description
SR MANAGER, ORDER TO CASH
MOUNTAIN VIEW, CA
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:
Invested RelationshipsFiscal PrudenceCandid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit
We are seeking an experienced Sr Manager, Order to Cash to lead our end-to-end revenue operational processes — from sales order processing and invoicing to collections and payment application. Reporting to the Corporate Controller, this leader will be the connective tissue across Finance, Sales, Legal, and Customer Success, with a mandate to make our revenue operations faster, more accurate, and highly scalable.
WHAT YOU’LL DO:
Order-to-Cash OperationsOversee daily customer sales order processing in Salesforce (SFDC) and the internal billing application, and invoicing in NetSuite — reviewing for completeness and accuracyLead collections efforts using dynamic, account-tailored communication strategies; maintain strategic oversight of high-value and delinquent accountsAnticipate inter-dependencies across the full Order-to-Cash cycle and proactively guide the team in identifying and resolving issues before they escalateAnalyze operational errors and translate lessons learned into process optimization and system automation initiativesDevelop the roadmap for billing and payments systems in collaboration with Biz Ops, Internal Applications, Accounting, and Customer support teamsSupport recurring, and usage-based, and consolidated billing models across a variety of subscription, invoicing, and payment term configurationsCollections Forecasting & Cash ManagementOwn the monthly and quarterly cash collections forecast, using aging bucket analysis (0–30, 31–60, 61–90, 90+ days), historical collection rates, and customer payment behavior to produce accurate projectionsDevelop and maintain collection rate assumptions by customer segment, industry, contract type, and payment terms to refine forecast precision over timeBuild and continuously improve rolling cash receipt forecasts to support treasury, FP&A, and executive reporting on expected cash inflowsAnalyze DSO (Days Sales Outstanding) trends and identify root causes of variance between forecasted and actual collections; present findings and action plans to the Corporate ControllerPartner with FP&A and the Corporate Controller to align collections forecasts with broader cash flow planning and liquidity management requirementsDesign and implement escalation workflows for high-risk accounts and aging receivables, integrating risk-adjusted collection probability into forecast modelsLeverage NetSuite and Salesforce data to automate collections reporting, forecast refresh cycles, and exception alertingDeliver clear, timely collections forecast reports to senior leadership, including variance analysis, coverage ratios, and recommended actionsCross-functional Leadership & CommunicationServe as a trusted, clear communicator who can find common ground across sales, finance, legal, operations, and customer-facing teamsEngage directly with customers on order, invoicing, and collections inquiries; identify training opportunities and champion process improvements to continuously enhance the customer experiencePeople & Process DevelopmentManage, coach and develop staff in navigating day-to-day operational challenges, policy interpretation, and sound decision-makingChampion a scalable, standardized, solution-oriented mindset across the team — never losing sight of the long-term vision while managing daily operational demandsProactively identify staffing needs and build a team capable of supporting the company’s rapid growth
YOUR QUALIFICATIONS:
6–8 years of management experience in billing, accounts receivable, or a related revenue operations functionDeep expertise in billing and payments processes, policies, and end-to-end Order-to-Cash cyclesProven history of acquisition integrations and migrating customers into existing billing platformsBachelor’s degree in Finance, Accounting, or a related fieldKeen attention to detail with a track record of accuracy under operational pressureStrong cross-functional communicator — engineers, finance leaders, and customers all want to work with you againThrives in the hustle of day-to-day operations without losing sight of the long-term visionForward-thinking on Order-to-Cash interdependenciesCross-functional leader who builds trust — people want to work with you againCustomer-first communication style and proactive problem-solving approachWork closely with Sales & Deal Desk, Business Operations, Customer Success, Revenue, Legal, Internal Applications and Biz Ops.
Preferred / Bonus
Communication: Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearlyBackground in fast-growing SaaS or enterprise software organizationsExperience with recurring and usage-based billing modelsAdaptability: Being able to establish appropriate priorities and switch gears in a high-paced environment and adopting new ideasPreferred experience with NetSuite, Salesforce (SFDC), Stripe; Bonus: API integrations, Enterprise SaaS platforms, Billing automation tools
COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $165k - $175k annually and is bonus eligible. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:
Competitive salaries and comprehensive benefitsFlexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balancePaid holidays and sick time401(k) with company match Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) optionsUp to 12wks of paid Parental and 10wks Adoption Leave to help you grow your familyModern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, PolandGym, cell phone, and internet reimbursementFree well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)Perks include discounted pet insurance, electronics, theme park tickets, travel, plus moreYour own Egnyte account with lifetime accessHealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one placeOne Medical virtual care, providing you with healthcare access across the country
Equal Employment Opportunity
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.
At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.
#LI-DNI
Apply
Apply Later
← Back to Current Openings
Share
lang: en_US
LinkedIn
Facebook
Twitter
Email
Similar Jobs
{{ job.title }}