Специалист по бронированию/Reservations officer

Position: Reservations officer
Location : Remote
Working days:
• Monday to Friday from 10:00-19:00 Saturday: 10:00-15:00
Duties & Responsibilities:
• Cooperate with agents to determine their needs and advise them appropriate hotels, modes of transportation, costs and accommodation;
• Build and promote strong, long-lasting relationships with agents;
• Reply to queries and calculate total travel costs as per their request and offer alternatives in case the requested hotels/resorts are fully committed or fully booked;
• Maintain all the personally made bookings and make sure all the services are in order before guest arrival and payments are collected before the due date;
• Deal with occurring travel problems, handling complaints swiftly and update the Superior;
• Provide support to the agents, be reachable over the corporate mobile line and email 24/7;
• Generate “proforma invoice” through the system and follow up the deadlines;
• Work with a reservation system, data entering and maintaining;
• Update partners with special offers, advise on hotel services;
• Maintain a healthy relationship with hotels reservations and sales team;
• Perform daily routine, check to ensure all reservations entered are correct and accurate;
• Participate in office meetings: company team meetings, meetings with hotel’s representatives;
• Achieve the company's sales KPI targets;
• Other relevant duties as assigned by the Management of the company.
Skills & Abilities:
• Bachelor or Master Degree in tourism or any other relevant field;
• Minimum 3 years of experience in the travel field (travel company);
• Experience in working with different booking systems;
• Experience in making around 10-20 bookings per day;
• Skills at reservations and sales of tourism products;
• Ability to work with people and deal with stressful situations;
• Strong character, emotionally stable, self-motivated, enthusiastic, creative, stress-resistant and business lettering skills;
• Good communication skills in order to build warm and mutually fruitful relations with agents and Resorts' management/Sales team;
• Fluent English and Russian (both speaking and writing);
• Negotiation skills. To know how to use win-win strategies in sales/reservations/any type of negotiations;
• Computer skills: Windows, Microsoft Office (Excel/Word/PowerPoint as a must), Internet Explorer, Google Suite, Zoom, Skype;
• Reservations/booking systems;
• Ability to read and calculate contracts from resorts will be a plus;
• Analyze the market and recommend changes or improvements for better agent satisfaction and sales increase.
What we offer:
• Friendly team;
• International and multicultural company experience;
• Salary on time: fixed part + KPI + commissions from sales;
• Annual paid leave 30 days;
• Paid sick leave 10 days;
• Paid "Family Responsible Leave": 10 days (to take care of close relatives during illness);
• Attending resorts in Maldives as FAM trip (inspection) with our incoming tourists.