Site Reliability Developer 3

Responsible for operating and supporting production environments, including systems and databases that underpin critical business operations. Maintain the availability, scalability, and efficiency of Oracle Cloud Services, and help resolve complex infrastructure issues across test and production systems. This role includes handling customer incident tickets, deploying software, performing validation testing, and supporting system changes in controlled environments.
You will be expected to perform root cause analysis whenever possible. For issues that are highly complex or outside your expertise, you will escalate to the appropriate developers or engineering partners. This is a critical role in ensuring the reliability and performance of Oracle products and services. You will also help uphold Oracle standards and best practices for large-scale distributed systems, and support service capacity planning, demand forecasting, software performance analysis, and system tuning as needed.
At Oracle Cloud Infrastructure (OCI), we are building the future of cloud for enterprises with the agility of a startup and the scale of a global enterprise leader. Compute is one of OCI’s foundational organizations, responsible for delivering the core infrastructure powering Virtual Machines (VMs) and Bare Metal (BM) services.
As an OCI Site Reliability Engineer (SRE), you will work closely with development and product teams in a shared full-stack ownership model across multiple services and technology domains. You will develop deep expertise in service architecture, dependencies, configurations, and operational behavior across large-scale production environments.
You will be responsible for improving the reliability, scalability, performance, and operational efficiency of OCI Compute services. The role includes handling critical customer incidents, supporting deployments, performing validation and operational testing, troubleshooting complex infrastructure issues, conducting root cause analysis (RCA), and driving service reliability improvements.
You will act as a key escalation point for complex production issues, leveraging strong knowledge of distributed systems, service topology, and infrastructure dependencies to identify mitigations and restore service health while partnering with development teams to meet SLA commitments.
The role also involves leveraging AIOps and intelligent automation to enhance monitoring, anomaly detection, event correlation, predictive alerting, RCA, and remediation workflows. Using observability platforms, telemetry analytics, and automation frameworks, you will help reduce operational toil, improve incident response, and enhance overall service reliability.
This is an opportunity to combine deep technical expertise with operational excellence to solve complex cloud infrastructure challenges at massive scale within Oracle’s next-generation cloud platform.
Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle systems and database appliances.
Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, patching, and deployment activities; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Leverage AIOps, observability platforms, telemetry analytics, intelligent automation, event correlation, predictive alerting, and automated remediation workflows to improve operational efficiency, incident response, service reliability, and reduce operational toil.
Provide on-call support, on a rotating basis. Responsibilities include but not limited to:
Strong programming/scripting skills in Python, Java, or Go are preferred for automation, tooling, debugging, and operational engineering initiatives.
Strong hands-on experience with Enterprise Linux operating systems in large-scale production environments.
Incident Management,
Support and troubleshooting of Staging/Production environments
Participate in 24x7 On-Call rotations for multiple services and demonstrate operational flexibility in shift-based environments
Drive and maintain high availability, scalability, reliability, and operational excellence of cloud services. Perform Root Cause Analysis (RCA) and implement corrective and preventive actions for recurring issues
Test, validate, and deploy solutions while automating manual operational processes
Build and maintain deployment tools, CI/CD pipelines, operational procedures, and automation frameworks
Drive zero-downtime deployments with a strong high-availability and reliability-first mindset
Support infrastructure upgrades, patching, change management, and production rollout activities
Leverage AIOps, observability platforms, telemetry analytics, intelligent automation, event correlation, anomaly detection, predictive alerting, and automated remediation workflows to improve operational efficiency and incident response
Define and build scalable operational solutions around infrastructure, cloud migration, and distributed systems operations
Work closely with development and service teams to troubleshoot complex issues requiring code-level analysis and deep understanding of service dependencies
Ensure strong production security posture, operational compliance, and infrastructure reliability
Support capacity planning, performance optimization, system tuning, and scalability initiatives across OCI environments
Career Level - IC3
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