Senior ServiceNow Business Analyst

We are seeking a talented Senior ServiceNow Business Analyst to join our innovative team in the tech industry. If you excel at analyzing business needs and translating them into actionable insights, we want to meet you!
This position focuses on defining product requirements and leading the engineering team to deliver successful ServiceNow implementations.
Responsibilities
Define and clarify requirements by engaging with stakeholders
Ensure scope is well-defined and managed across the program
Maintain accurate documentation for program and project management
Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle
Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders
Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting
Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes
Analyze business processes to identify opportunities for improvement
Develop comprehensive project plans and establish timelines
Perform data analysis to inform decision-making
Lead meetings and workshops with stakeholders
Track project progress and share key performance metrics
Confirm that solutions meet business needs and objectives
Support activities during the implementation phase
Conduct reviews post-implementation to evaluate project success
Keep abreast of industry trends and emerging practices
Requirements
ServiceNow implementation experience (1 year minimum)
At least 4 years of experience in Business Analysis, emerging technologies, or related fields
Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD
Familiarity with Agile software development methodologies
Experience as a scrum master driving development sprints
Bachelor’s degree in a technical field or equivalent practical expertise
Proven performance as a Business Analyst in the tech industry
Strong analytical and problem-solving abilities
Effective communication and interpersonal skills
Proficiency in data analysis and visualization tools
Understanding of business process modeling techniques
Knowledge of project management methodologies
Capacity to work independently and collaboratively
Attention to detail with strong organizational capabilities
Familiarity with the software development lifecycle (SDLC)
Expertise in Agile and Scrum methodologies
English Level B2+
Nice to have
Background in Software Engineering
Aptitude for solving problems in dynamic and evolving environments
Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals
Capability to explain technical concepts to non-technical stakeholders
Exceptional verbal and written communication skills