Senior People Operations Specialist

We are looking for a Senior HR Operations professional to lead and continuously improve People Operations in EPAM Armenia. This role is critical in ensuring operational excellence, compliance with local labor law, and a smooth employee experience across the entire employee lifecycle.
You will work closely with People Partners, Finance, Legal, Shared Services, and business leaders to ensure that HR processes are scalable, accurate, and employee-centric — while also acting as a trusted subject-matter expert on Armenia-specific HR operations.
Responsibilities
Manage end-to-end onboarding and offboarding processes
Conduct employee onboarding and orientation sessions
Coordinate background checks and employment documentation
Administer medical insurance and employee benefits programs
Act as a point of contact for employee HR-related inquiries
Manage welcome kits, SWAG, and onboarding materials
Track employee leaves and absences; coordinate with Accounting/Payroll for data accuracy
Handle HR-related procurement and invoice processing
Coordinate with vendors and manage agreements in collaboration with Legal and Finance
Develop, implement, and maintain HR policies and internal guidelines
Ensure compliance with Armenian labor legislation and internal standards
Support audits, inspections, and compliance reviews when required
Identify opportunities to improve and automate HR operations processes
Support ongoing HR initiatives and cross-functional projects
Contribute to operational excellence and continuous improvement efforts
Requirements
Bachelor’s degree in Business Administration, Human Resources, or a related field
3-5 years of experience in HR / People Operations
Strong working knowledge of Republic of Armenia labor laws
Strong communication, problem-solving, and stakeholder management skills
Strong organizational, prioritization, planning and time-management skills
High level of discretion when handling sensitive data
Proficiency in Excel and reporting tools; ability to learn new systems
Ability to manage large datasets and handle multiple priorities simultaneously
Experience with HRIS systems
Fluency in Armenian and English
Detail-oriented, proactive, and reliable
Nice to have
Experience using AI or automation tools to improve HR efficiency and processes
Experience working in a multinational or shared-services environment