Senior Manager, Solutions Architect, Games

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
The Senior Manager of the Solution Architect, Games team leads a team that is responsible for helping game developers successfully integrate Discord's suite of developer tools (including the Social SDK) into their games and optimize their overall Discord Community presence. This role combines people leadership with hands-on technical expertise: you'll manage and develop a team of specialists while personally serving as the technical expert on our most complex integrations.
This will start as a player-coach role ideal for someone with deep experience in game development, particularly multiplayer, who wants to build and lead a high-performing team while staying close to the technical work. This role is expected to evolve into a management-only role as the team scales.
Who Is A Good Fit
You may be a good fit for this opportunity if you come from roles within the Gaming ecosystem like:
Solutions Engineering Manager 
Solutions Architect Manager 
Partner Engineering Manager
Technical Partnerships / Account Manager
Developer Relations Manager 
Developer Experience Manager 
Key Responsibilities
Team Leadership
Manage, mentor, and develop a team of Integration (Social SDK, new emerging products) and Community (Official Server optimization) Specialists, setting clear goals aligned with department objectives 
Drive continuous improvement across the team through regular retrospectives and feedback
Identify growth opportunities and create developmental assignments that expand team capabilities
Collaborate with cross-functional leadership to ensure team focus aligns with broader company initiatives
Technical Leadership
Serve as the subject matter expert for technically complex integrations
Establish systems, tools and automations that evolve the managed white glove service of today into at-scale, repeatable processes. 
Lead technical discovery sessions and architectural reviews for customer implementations
Provide expert guidance on best practices for integrating Discord's Social SDK and enabling commerce in diverse game genres, engines and platforms
Translate complex business requirements into technical implementation plans
Contribute to product roadmap decisions based on customer feedback and technical insights
Customer Partnership
Own solution architecture for Discord's most technically challenging AAA managed accounts
Build trusted advisor relationships with senior technical stakeholders at partner studios
Develop strategies for your team’s portfolio of developers to maximize the value of Discord's developer and Community tools
Prepare and deliver technical updates to stakeholders on integration progress and milestones
Cross-Functional Collaboration
Partner closely with Sales, Product, and Engineering teams to drive successful customer outcomes
Contribute to sales enablement through technical documentation, reference architectures, and case studies
Inform product and cross-functional leadership on operational aspects of customer integrations
Requirements
Experience managing a team, with a demonstrated ability to develop talent and drive team performance
Technical background in game development
Direct experience working within a game studio or game ecosystem provider
Ability to read, understand, and discuss code across multiple languages
Familiarity with game engines (such as Unity, Unreal, proprietary), platforms, and development toolchains
Excellent communication skills with the ability to translate complex technical concepts for varied audiences
Track record of building relationships with technical and non-technical stakeholders
Nice to Have
Proficiency in Korean or other languages (Mandarin, Japanese)
Experience as a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role
Experience with gamedev focused developer platforms or SDK integrations
Background in developer relations or developer experience
Familiarity with Discord Communities
What Success Looks Like
In this role, you'll be successful when your team is delivering high-quality integration support, your developers are seeing measurable improvements in player outcomes through Discord's tools, and you're recognized internally as the go-to expert for our most demanding customer engagements.
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. 
The US base salary range for this full-time position is $272,000 to $306,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord? 
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.