Senior HR Operations Specialist

The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.
This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.
What You’ll Own1. Employee Lifecycle ManagementRun and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.Ensure all paperwork, letters, and system updates are completed accurately and on time.Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.2. HR Administration & Data AccuracyMaintain employee records, contracts, and documents with 100% accuracy.Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.Conduct regular audits to ensure data integrity and compliance.3. HR Service Desk & Employee SupportRun the HR service desk — respond to employee queries and deliver high-quality HR support.Prepare letters (employment, confirmation, salary revision, misc. HR letters).Guide employees on policies, benefits, and HR processes.4. Benefits, Payroll Inputs & AttendanceManage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.Monitor time & attendance, leave, and shift compliance; escalate issues promptly.Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.5. Compliance, Policies & SOP DisciplineEnsure HR processes adhere to internal SOPs, labour laws, and audit requirements.Identify process gaps and escalate improvements to the People Ops & Culture Lead.Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).6. Employee Relations SupportHandle disciplinary documentation and case preparation, with guidance from the HRBP.Ensure proper filing, consistency in documentation, and follow-through on action items.What You Bring3–5 years of hands-on HR Operations or HR Generalist experience.Strong understanding of HR lifecycle processes, HR administration, and compliance.High attention to detail, accuracy, and accountability.Strong organisational skills - able to manage volume and deadlines.Excellent communication and service-oriented mindset.Familiarity with HRIS systems (Ashby, BrioHR, or similar).Ability to thrive in a fast-paced, high-growth environment.Why Join UsHigh exposure across the company - you touch every part of the employee lifecycle.Opportunity to improve and strengthen HR processes in a fast-scaling organisation.Strong mentorship and growth path toward HR Operations Lead or HRBP track.Be part of a People team that values speed, accuracy, and continuous improvement.