Senior Field Service Technician

What we're building
The marine industry supports recreation, global commerce, and national defense. And yet it runs on technology that hasn't meaningfully changed in fifty years. Until now.
Arc is on a mission to electrify the marine industry. We're rethinking powertrains, software, and vessel designs from first principles. And we're already executing. We started with consumers to develop and harden our core technology. We're now scaling production of our flagship model with new models and sectors on the horizon. Now we're extending our platform to commercial applications, starting with tugs, ferries, and defense, with years worth of signed contracts and a pipeline that spans every vessel type on the water.
The technology is proven, the momentum is building, and the opportunity is enormous. The marine industry is going electric and Arc is building the platform that powers it.
Who we're looking for
We're looking for someone fired up by the mission and ready to build. You'll thrive here if you move fast, take ownership, and care about the details.
This is a full-time, on-site role at our Los Angeles headquarters, with 75% travel. You'll report to the Supervisor of Field Service and work closely with a lean, high-trust team where everyone’s work matters.
What you'll do
Maintaining and servicing customer boats in the field as well as our fleet of internal boats
Contributing to improving service standards, protocols, and processes
Collaborating with engineering and production teams to implement improvements on boat designs, production methods, or service processes.
Becoming an expert in assembling, troubleshooting, and disassembling all major boat systems
Minimum Qualifications
High school degree or GED certification
Proficiency using mechanical and electric hand tools
2-5 years experience experience building and troubleshooting electromechanical systems such as electric motors, batteries, sensors, electronics, controls, pneumatics, etc, experience with electric/hybrid vehicles a plus
Willingness to travel nationally at least 50% on average, and up to 75% during busy periods
Experience interpreting engineering drawings, work instructions, electrical schematics, and product data sheets
Ability to stand 6-10 hours per day and lift up to 50 lbs
Ability to cultivate positive relationships with all external parties while working in the field
Ability to operate independently and make technical decisions supported by data
Excellent written and verbal professional communication skills
Bonus Qualifications
Prior experience in a fast-paced manufacturing setting
Experience with fiberglass, gel coat repairs or detailing
Experience driving and trailering boats
Comfortable pushing at a fast but sustainable pace
Enthusiasm for boating and the water
At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.
Our values
We move with urgency and build with care. We value these five things above all else:
Ownership over both your work and the company's success
Empathy for colleagues and for customers
Humility in problem solving and collaboration
Pragmatism for navigating ambiguity quickly and sensibly
Inclusion of different backgrounds, opinions, cultures, and perspectives.
We want people who share and embody these values. It is vital that our values align — we'd be happy to elaborate on any or all of these during the interview process.
What we offer
Hourly Wage: S3: $39/hr S4: $42/hr
Highly competitive equity grants are included with full-time offers, as well as semi-annual bonuses tied to your impact, not just your tenure.
Additionally, Arc offers top-tier benefits for full-time employees, including:
Healthcare benefits — 99% employer-paid medical, dental, and vision
Parental leave — 14 weeks fully paid for birthing and non-birthing parents
Generous time off — Highly competitive PTO with an opportunity to earn more time with tenure
Income protection — Life and disability insurance for all employees
Retirement savings — Traditional and Roth 401(k) access
Water fund — $500 for you to spend each year to get out on the water, however you choose
Professional development — $500 annual reimbursement for professional development and a monthly AI stipend
Safety support — Annual reimbursement for PPE, ergonomic equipment, and anything that ensures we keep our crew safe
Captain training — Training and access to take Arcboats out with friends and family
Office perks — Daily lunches, snacks, and good coffee while onsite
Relocation assistance — Available depending on role eligibility.