Senior Endpoint Operations Technician

We are seeking a Senior Endpoint Operations Technician to join our team, responsible for operating and supporting our Azure Virtual Desktop (AVD) and Microsoft Intune environments, as well as managing physical endpoints and virtual solutions. This role involves close collaboration with Desktop Engineering, Security and Compliance teams, providing escalation support to end users globally. The ideal candidate will create and maintain technical documentation, SOPs and user-facing runbooks, ensuring high standards in service delivery.
Location: Hybrid (Office attendance required 3 times per week)
Working Hours: 11 pm to 8 pm (Turkey time)
Responsibilities
Provide advanced support for Windows platforms in both physical and virtual environments (including AVD)
Manage and maintain desktop images, SCCM task sequences and the lifecycle of global standard desktop/laptop models
Develop and maintain technical documentation, SOPs and end-user runbooks
Serve as an escalation point for Deskside Support Services and End User Computing issues
Collaborate with Engineering, Security and Compliance teams to validate application requests and maintenance tasks
Develop automated solutions for software deployment, application patches/updates and workstation imaging
Monitor and address alerts from desktops including endpoint security and application management
Manage Microsoft and third-party patch deployments including packaging, testing and deployment of new applications
Administer and troubleshoot Microsoft Auto Pilot deployments and manage Windows Device Management via Intune
Maintain and expand the Knowledge Base to support high-quality service delivery
Requirements
Minimum 4 years’ hands-on experience with Azure Virtual Desktops and as an Endpoint Operations Technician or similar role
Strong expertise in SCCM administration, patch management, imaging, scripting, MSI packaging and automation
Proficient in managing VDI environments (Azure Virtual Desktop preferred)
Experience with Windows 10/11, Active Directory, Group Policy and endpoint protection engineering
Working knowledge of Microsoft Azure, FsLogix, GPO, PowerShell and ITIL framework
Experience with software development life cycle methods and current technologies
Strong problem-solving, root cause analysis and troubleshooting skills
Excellent communication skills both written and verbal
Experience in desktop support and operations within an enterprise environment
Nice to have
Scripting experience (batch, SQL, PowerShell, VBScript)
Experience with InstallShield or equivalent for software packaging
Familiarity with CyberArk and 1E products for desktop alert monitoring and PXE environment management
Exposure to global enterprise environments and best practices for Windows-based project management
Experience developing and maintaining workstation images in a global setting