Senior Dynamics CRM Developer (VoC)

We are seeking a Senior Dynamics CRM Developer (VoC) to join our team and lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. This role focuses on capturing, analyzing and acting on customer feedback to improve utility service deliveries across water and electricity distribution, while serving as the key liaison between client business teams and IT departments.
With us, you can:
Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Traveling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)
We focus on your professional growth:
You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure and many others
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study Engineering Excellence and AI Productivity training
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join the Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually), including Power Platform and Copilot Studio communities
Responsibilities
Develop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365 to capture, analyze and act on customer feedback
Enhance utility service deliveries across water and electricity distribution through tailored CRM solutions
Implement various feedback mechanisms including surveys, focus groups and direct customer interaction
Gather and translate deep understanding of customer needs, preferences and pain points into actionable system improvements
Support the utility provider in making informed decisions that align with customer expectations
Act as the front person for client business team communication, including Customer Services, Water and Electricity department representatives
Collaborate closely with the IT department, including Service Desk, to ensure smooth delivery and operational support
Provide technical guidance and recommendations to align CRM capabilities with business goals
Requirements
3+ years of experience as a Dynamics CRM Developer
Expertise in the Voice of Customer (VoC) module within Microsoft Dynamics 365
Proficiency in Microsoft Power Platform
Skills in customer communications and stakeholder engagement
Capability to act as a liaison between business and IT teams in a utility services environment
English proficiency at B2 level or higher
Nice to have
Familiarity with ITIL Operational Support and Analysis
Knowledge of Scrum