Senior Customer Support Engineer

Senior Customer Support Engineer Skip to content Copy Logo as SVG Copy Wordmark as SVG Brand Guidelines Products Agent Stack AI SDK AI Gateway Sandbox Workflows Eve Core Platform Security Content Delivery Fluid Compute Observability CI/CD Tools Next.js Vercel Agent Vercel Plugin Domains v0 Resources Learn Docs About Blog Changelog Knowledge Base Build AI Apps Web Apps Marketing Sites Platforms Commerce Explore Customers Marketplace Partner Finder AWS Community EnterprisePricing Get a DemoLog InSign Up Ask AIDashboard Products Agent Stack AI SDK AI Gateway Sandbox Workflows Eve Core Platform Security Content Delivery Fluid Compute Observability CI/CD Tools Next.js Vercel Agent Vercel Plugin Domains v0 Resources Learn Docs About Blog Changelog Knowledge Base Build AI Apps Web Apps Marketing Sites Platforms Commerce Explore Customers Marketplace Partner Finder AWS Community Enterprise Pricing Get a DemoLog InSign Up Field Engineering Germany, United Kingdom Full Time Senior Customer Support Engineer Careers / Field Engineering Field Engineering Germany, United Kingdom Full Time About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes. You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do Solve interesting, technically complex cases for Vercel customers. Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. Develop and improve internal tools and scripts that increase team efficiency. Specialize in a given product area (v0) and act as a domain owner within the team. Improve existing documentation and create new runbooks, guides, and internal processes. Assist Customer Success Managers with Enterprise requests and escalations. About You You lead by example and provide feedback to mentor other members of the team. You have hands-on experience using Vercel and v0 as a platform. You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others. You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving. You enjoy engineering solutions to resolve root causes of recurring problems. You have strong written and verbal communication; able to explain complex systems clearly. You are comfortable working with a fully remote, globally distributed team. You have a passion for delivering a customer experience second to none. You are willing to participate in a weekend/holiday on-call rotation. Bonus If You: Have frontend development experience (e.g., React/Next.js). Enjoy technical writing for public docs or developer education. Have experience automating workflows with agentic services. Apply for Role Apply Now. Tell us why you’d be a good fit for the Senior Customer Support Engineer role. First Name input]:h-10 text-sm [&>input]:px-3 has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(0,0,0,0.16)] dark-theme:has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(255,255,255,0.24)] hover:shadow-[0_0_0_1px_var(--ds-gray-alpha-500)] hover:[&:has(input:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)] hover:[&:has(textarea:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)]" data-geist-input-wrapper="" data-version="v1" style="width:100%;--geist-icon-size:16px"> Last Name input]:h-10 text-sm [&>input]:px-3 has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(0,0,0,0.16)] dark-theme:has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(255,255,255,0.24)] hover:shadow-[0_0_0_1px_var(--ds-gray-alpha-500)] hover:[&:has(input:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)] hover:[&:has(textarea:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)]" data-geist-input-wrapper="" data-version="v1" style="width:100%;--geist-icon-size:16px"> Email Address input]:h-10 text-sm [&>input]:px-3 has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(0,0,0,0.16)] dark-theme:has-[:focus]:!shadow-[0_0_0_1px_var(--ds-gray-alpha-600),0px_0px_0px_4px_rgba(255,255,255,0.24)] hover:shadow-[0_0_0_1px_var(--ds-gray-alpha-500)] hover:[&:has(input:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)] hover:[&:has(textarea:disabled)]:shadow-[0_0_0_1px_var(--ds-gray-alpha-400)]" data-geist-input-wrapper="" data-version="v1" style="width:100%;--geist-icon-size:16px"> Phone Number InternationalAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua and BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCote d'IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (French Part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTristan da CunhaTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe Resume (Optional) Upload your resumeResume should be a PDF under 3.5MB. Are you currently based in any of these countries? Please note these are the only countries where we are accepting applications ​United States​Germany​United Kingdom​Argentina​Australia​Canada​India​Japan​Other Will you require Visa Sponsorship now, or in the future? ​Yes​No Your authorization to work in the country where you live. Please choose the option that describes your work authorization. ​I am authorized to work in the country due to my nationality​I am authorized to work in the country based on a valid work permit and do not need a company to sponsor my visa​I am authorized to work in the country based on a valid work permit which needs to be sponsored by the company I work for​I am not authorized to work in the country and need visa support​Other By submitting my application, I acknowledge that I have read and understand Vercel’s Job Applicant Privacy Notice ​Acknowledge/Confirm Please double-check all the information provided above. Ensuring accuracy is crucial, as any errors or omissions may impact the review of your application. ​I have reviewed and confirmed that all the information provided is accurate and complete. Where did you first hear about this role? ​Events​Built In​LinkedIn​Google Search​Advertisements​Other job boards​LLMs (ChatGPT, etc.)​I'm a Vercel customer​Referral from a Vercel customer​Referral from a Vercel team member​Social media (X, Instagram, YouTube, etc.)​Other Content (news articles, podcasts, blogs)​Developer communities (GitHub, Hacker News, Reddit, etc.)​Other Optionally, include links to your social media profiles. 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