Salesforce Technical Functional Analyst – AMS

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
The Application Support Engineer will join the Application Management Services (AMS) team with the responsibility of ensuring operational continuity, technical stability, and the proper functioning of enterprise applications developed in Java and related technologies. The role involves specialized attention to incidents, requests, minor maintenance tasks, technical analysis, test execution, and support in production environments, ensuring compliance with IT standards and the operational needs of the business.
1. Incident and Request Management within the AMS Environment
Analyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability.
Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model.
Provide support for components involving JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript, as well as related libraries and services.
Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions.
Manage tickets in accordance with defined standards for priority, impact, and response times.
2. Technical Analysis and Process Validation
Review, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies.
Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior.
Identify root causes of issues across applications, integrations, databases, or related infrastructure components.
Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency.
3. Technical Coordination within the Development Ecosystem
Collaborate with development teams to manage fixes, adjustments, or technical enhancements resulting from incidents or requests.
Coordinate activities with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.
Work with version‑control tools such as Git and Bitbucket for code review, traceability, and change validation.
Follow up on technical analysis activities to ensure proper implementation and closure.
4. Documentation and Operational Compliance
Maintain updated technical documentation, including configurations, critical functions, integration flows, operating procedures, and support evidence.
Prepare information required for internal audits, reviews, or continuous improvement processes.
Record best practices, recurring solutions, and technical criteria to strengthen team knowledge and support maturity.
5. Support for Testing, Changes, and Releases
Participate in functional and technical testing (SIT/UAT) to validate changes, corrections, and new functionalities.
Validate deliverables before deployment to production, ensuring both technical and functional compliance.
Provide support during post‑release stabilization, monitoring performance, logs, and overall service behavior.
6. Continuous Improvement within the AMS Service
Identify opportunities to optimize applications, technical components, integration flows, or operational processes.
Propose improvements to enhance performance, maintainability, security, traceability, and user experience.
Contribute to initiatives aimed at strengthening the support model, automating tasks, and increasing service value.
Who You Are
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Descripción de puesto adicional
Descripción de puesto adicional
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Knowledge and Skills
Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field
8+ years of experience in technical support and/or development using Java technologies
Proven experience in:User support
Production support
Application maintenance
AMS environments
Availability for rotating shifts and after‑hours support, including 24/7 service models
Results‑oriented mindset, strong self‑management, and focus on continuous improvement
Languages:Spanish: Fluent / Native
English: Basic
Preferred Knowledge and Experience
Experience in the retail industry, preferably with familiarity with Palacio de Hierro systems
Participation in implementation projects, deployments, or major application changes
Certifications:Java certification
Microsoft certifications
ITIL certification
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.