Refund Assistant

Responsibilities
Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
Handling cash and cashless transactions for customers according to Global Blue guidelines
Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter
Main KPI’s
Refund mistake ratio
Numbers of Transactions
Competencies & Skills
Reliable and trustworthy handling of cash amounts
Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player
Customer facing
Solution-oriented work approach
Experience in using Microsoft Office programs
Stress resistance
Qualifications and education requirements
Preferably 1-2 years of professional experience in customer service
Flexibility regarding working hours
Willingness to work shifts, weekends, and holidays
Clean criminal record in accordance with airport requirements