RBS Global QA/QC Coordinator

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
The Global QA/QC Coordinator will be responsible for :
Execute Global Coordination activities (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonizing processes across affiliates, and delivering centralized KPI management, uniform execution, and client experience at scale.
Serves as the primary interface and escalation authority for contracts managed through the Global Coordination Centre with affiliates and inspectors.
At all times, comply with SGS Code of Integrity and Professional Conduct
Key Accountabilities
Global Coordination
Receive Inspection enquiry – acknowledge receipt to customer / affiliate within 2 working hours and ensure all necessary paperwork and scope clear
Load job into system for allocation to affiliate or for Hub execution
For Affiliate execution – float enquiry to Affiliate to check availability of suitable resource
For Hub execution - Source inspector from database based on location and price
Contact potential inspectors to confirm availability and interest & price acceptance.
Prepare Inspector submission documents and quote to customer
On receipt of client approval finalize inspector booking, issue all required documents to inspector (report template, ITP, checklists) & Scope of work & reconfirm booking with client.
Report Management
Expedite receipt of report within customer KPI – Usually 24/48 hours.
Review to ensure all customer requirements are met before submission.
Ensure any urgent NCRs are immediately notified and ensure flash reports are submitted promptly during inspection
Raise any technical queries to Global Coordination Centre Manager or in his absence to Global Technical & Service Delivery Manager for review.
Payments & Invoicing
Confirm billing quantities and rates and release job for invoicing ensuring it is accurate per agreed Customer templates
Follow up to confirm inspector timesheets and expense sheets prior invoicing and Ensure Payment requests for Inspectors is timely and accurate and in line with customer invoices
Contract & Compliance Manager
Facilitate international contracts with clients and internal affiliates in accordance with SGS global procedures and systems.
Execute global processes while ensuring accurate record-keeping and data management in compliance with established procedures.
Ensure full adherence to the Company’s Code of Integrity & Professional Conduct, aligning with SGS’s Equality & Diversity policy.
Digital
Ensure that the relevant execution systems are utilised to full efficiency to support transition from paper to digital. Including all Inspection resources and execution processes.
Contribute ideas to enhance efficiency through technology to bring additional efficiencies through technology.
Ensures work area in RBS is always kept clean and presentable.
Remains familiar with SGS quality assurance procedures.
Complies to all SGS health and safety and HR policies and procedures.
Experience
Minimum 3-5 years’ experience of working in Inspections and Expediting field.
Experience working in EPCs/ Owners/ Operators required to understand full vendor inspection process
Technical knowledge of Inspection engineering requirements, understanding of key qualifications / certifications and familiar with equipment within the energy sector.
Previous experience of sourcing and technically assessing inspectors
Previous experience in reviewing and summarising contractual requirements to support global execution and delivery
Qualifications
Must – Basic management, administration qualification
Must – business grade English language C1
Desirable
Technical qualification
Professional certifications in Welding, Coating, NDT and/ or Electrical disciplines
ISO 9001 QMS Internal Auditor certification
Core Competencies
Strategic thinking
Strong verbal and written communication skills
Self motivated
Strategic thinking
Strong verbal and written communication skills
Self motivated
Skills & Knowledge
Essential
Experience Inspection coordination
Highly organised and capable of prioritising client’s requirements and multi-tasking.
Innovator and digital system driver for efficiency improvement
Ability to work to deadlines, considering different time zones.
Ability to work and collaborate in a regional/global network of SGS offices & key stakeholders/ teams involved such as operations, tender back office, business/segment teams etc.
Confident to phone Customers and affiliates on a global basis to discuss contracts and requirements.
Able to work with/ lead small international project team virtually over emails and/or conference calls
Proficiency in using Microsoft applications specially Excel (advance level) as well as Word, Outlook and PowerPoint (intermediate level)
Desirable – exposure to using:
Inspection management systems
Recruitment system
Sharepoint application
Performance Indicators & Deliverables
Achievement of revenue and performance improvements in selected contracts,
Acknowledgement SLA: ≥95% enquiries acknowledged within 2 working hours
Report Turnaround: ≥90% within 24–48h post‑inspection; first‑time‑right submission rate.
Global Delivery Win Ratio: improved conversion SCS call‑offs; reduced lost requests due to resource/cost/response gaps
Affiliate Alignment: reduction in dual coordination; adherence to global process and timelines
Qualifying and verifying inspectors in line with competency framework and ensuring all up to date in system.
Number of missed inspections or complaints
Systems updated in timely manner against monthly reports
Late or incorrect invoices