Program Manager, TikTok LIVE Ecosystem

About the Team
The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.
Responsibilities
- Create best practices and procedures for livestream ecosystem team
- Manage key initiatives within the team to complete on time
- Leverage data to drive priorities and projects
- Work with cross-functional teams, including PMs, Ops, Policy, Data Science, etc., to ensure smooth progress of projects
- Coordinate various requests and constraints from partners and stakeholders
- Facilitate communication across multiple teams and leadership
Requirements:
Minimum Qualification(s):
- BA/BS degree or equivalent practical experience.
- 2+ years of experience in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.
- Experience working in content, creator, platform integrity, trust & safety, monetization, or related ecosystem-facing environments.
- Strong analytical and structured problem-solving skills, with the ability to synthesize case-level observations into broader ecosystem insights and recommendations.
- Experience using data and operational signals to identify trends, investigate root causes, and support decision-making.
- Excellent written and verbal communication skills, with the ability to drive alignment across cross-functional stakeholders.
Preferred Qualification(s):
- Experience working on UGC, creator, livestreaming, content, or monetization products.
- Familiarity with content ecosystems, moderation environments, or policy enforcement frameworks.
- Experience building reporting, review, or quality mechanisms to improve operational performance.
- Comfort using spreadsheets, dashboards, and AI-enabled analytical tools to support decision-making and execution.
- Ability to operate effectively in ambiguous, fast-changing environments and drive improvements across multiple teams, including vendors and internal partners