Process Lead - Fintech Commercial Operations

Job Summary
As a Process Lead - PSP Governance, you will play a critical role in setting the Commercial Operations team up for future success by documenting the as-is state of our Payment Partner access models and account structures, as well as identifying areas for improvement and embedding compliance requirements needed for our regulated legal entity. This role requires strong internal stakeholder and vendor management skills, and ideally experience in documenting and creating user access models in a similar role in the Payments industry. This is a one year fixed term contract.
Key Responsibilities
Develop a method for data driven process Optimization in order to drive efficiency, Commercial growth & Partner Experience
Develop a scalable way to drive process Improvement based up on Operational feedback.
Initiate & Drive pilot programs to test new ways of working
Analyze process performance and research the need within Operations, to identify improvement areas
Select improvement areas where the biggest impact can be made
Use their Lean Six Sigma experience and tools in a pragmatic way to identify root causes and select the best solutions
Initiate and drive process & technical changes across departments in a diverse stakeholder field such as; Operations, Product, Analytics & Legal
Assure and safeguard the improvement on the long-term by installing the appropriate control measures for key metrics.
Communication.Stakeholder
Sr Director PS
Director PS Opex
RD's/CED's PS
OPEX Management teams & Sr specialists in CC & CS
Opex Specialists
OPEX MT
Communication.Type
Cooperation, Information - Update, align and prioritize
Information - Understand needs, agree priorities, update on delivery
Information - Understand needs, agree priorities, update on delivery
Cooperation - Run programs together
Cooperation - Run programs together
Cooperation - Align as needed.
Communication.Frequency
Occasional
Frequent
Occasional
Continuous
Continuous
Occasional
Level of Education.Level of Education
Bachelor degree
Master degree
Years of relevant Job Knowledge.Years of relevant Job Knowledge
Broad Job Knowledge (3 - 5 years)
Requirements of special knowledge/skills
A proven track record in Lean Six Sigma, Process Improvement, advisory work or project management, leading large projects within a diverse stakeholder field
Lean Six Sigma Master Black Belt certification complete & 3+ years of relevant experience.
Attention to detail, adaptability, self-starter, and high degree of personal accountability is essential.
Ability to communicate effectively within all levels of the Company, including Senior Leadership, both written and verbal.
Ability to multi-task extensively; experience in project management.
Visit local offices & host process innovation workshops to adapt local needs in scalable processes that are globally relevant.
Prepare successful changes for delivery to the Implementation team for global execution
Serve as liaison between various PS support functions and operational leaders, translate requirements, process recommendations and strategies;
Document and assess implemented solutions to make sure they meet business objectives
Lean six Sigma Blackbelt certified, including 3 years of relevant experience
See level of knowledge for additional info
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.