Performance Manager

JOB DESCRIPTION
Nature and aim of the position
The holder of this position is responsible for managing an assigned merchant portfolio for TFS and CC products with the objective to improve the service offer to travelers
Main duties and responsibilities
Delivery of sales targets
Delivery of account specific contractual obligations and agreed activities at store level
Improve merchants knowledge and expertise with our services
Accurate account management delivering the Sell-out objectives:
First / ongoing training
Maximize TFS business (IR and RR management)
Maximize DCC business (Hit Rate management)
Business Statistics analysis, presentation, discussion and action
Action plans and store visits in line with company segmentation model
Accurate use of CRM to plan, record and report account specific activity
Main KPI’s
Turnover TFS, DCC
TFS Refund Ratio
DCC Hit Rate
Relates to / cooperates with
Main Function interactions:
Sales Manager, Key Account Manager, Online Academy Manager, FE organization
Background and Education
Proven sales capability
1-2 years experience with customer relationship
Basic English, mainly reading
Specific skills and knowledge
Self motivated, customer focused and target driven
Good interpersonal skills
Good communication skills
Ability to use creative solutions to solve problems
Knowledge of MS Office products