Patient Enrollment Specialist

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
Clinical Research | Performance-Based | Bonus Eligible
As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space.
You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.
What You’ll Do
Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
Proactively engage leads via outbound calls, follow-ups, and database mining
Convert interest into commitment by clearly explaining study requirements and addressing concerns
Screen and qualify participants based on protocol criteria (medical history, demographics, study-specific requirements)
Schedule and manage appointments to maximize show rates and study completion
Adapt quickly to changing study criteria, timelines, and enrollment needs
Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
Partner with clinic and study teams to ensure smooth participant handoff and study execution
Maintain accurate tracking of activity, pipeline, and outcomes
Build and maintain relationships with local organizations such as clinics, schools, universities, and community groups (e.g., moms’ groups, local associations)
Plan and execute community-based outreach events, informational sessions, and small activations
Coordinate participation in local events such as school programs, health fairs, and community gatherings
Develop strategies to grow the SGS participant database through community engagement
Capture contact information during events and outreach efforts in a compliant and organized manner
Support recruitment initiatives by converting community interest into active participation
Monitor outreach effectiveness, including event participation and database growth
Maintain accurate records of contacts, partnerships, and activities
Provide regular feedback and insights to improve outreach strategies
What Success Looks Like
High volume of outbound activity with strong conversion rates
Consistent achievement of enrollment targets
Ability to fill hard-to-recruit studies through creativity and persistence
Who Thrives Here
Naturally persuasive communicators who can build trust quickly
Competitive, self-motivated individuals who take ownership of results
Goal-oriented achievers
High school diploma or equivalent required. Undergraduate degree preferred.
Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferred
Strong communication and objection-handling skills
Ability to manage multiple priorities in a fast-paced environment
Compensation
Base hourly rate + performance-based bonuses tied to enrollment outcomes
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.