Operations Team Lead

We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud.
Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams
Requirements
📋 Your daily adventures
Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;Create a single operational entry point inside the company;Set up transparent reporting for each department — clear metrics, influence, and progress visibility;Implement service management models in Support: escalation flow, SLAs, review cadence;Digitize operational plans and establish predictable, measurable control over ongoing processes;Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;Collaborate with finance and product teams to ensure smooth system interaction and data flow;Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through.
🧭 What makes you a great match
4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry;Proven track record of building or optimizing operational frameworks from scratch;Strong understanding of service management systems (SLAs, escalation models, support structure);Data-driven mindset — ability to connect operational performance with business KPIs;Fluent English (B2+);Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done.
Would be a plus
Experience working in Tier-1 iGaming or FinTech companies.Background in Anti-Fraud or Risk operations;Experience managing outsourced or hybrid support teams.Familiarity with operational analytics and dashboard tools.Benefits
💸 Flexible payment options: choose the method that works best for you.
🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.