Lead ServiceNow Developer

We are seeking an experienced Lead ServiceNow Developer with solid expertise in ITOM, CSDM and integrations to support the multi-source, service-aware and self-healing CMDB. In this role, you will collaborate closely with Product Owners and ServiceNow engineers to deliver future-proof, data-driven solutions that empower stakeholders across the organization.
Responsibilities
Collaborate with the Product Owner to assess incoming demands and ensure data-related solution decisions are future-proof
Work with ServiceNow engineers to create, refine and realize user stories
Remediate incidents and fulfill requests within your area of responsibility
Apply creative thinking, both conceptually and practically, to solve complex challenges
Create holistic solutions that address business and technical needs
Empower business stakeholders to realize and govern data effectively
Communicate clearly and empathetically with team members and stakeholders
Requirements
5+ years of experience as a ServiceNow Developer
Solid expertise in multi-source CMDB, discovery (patterns) and IRE governance
Proficiency in IH-ETL, service mapping and APM/TPM
Strong understanding of CSDM and the ServiceNow ITAM (HAM & SAM) and ITOM modules
Capability to design holistic solutions and enable stakeholders to govern data
Excellent communication skills, both clear and empathetic
English proficiency at B2 level or higher