Lead Business Analyst (GenAI)

We are looking for a Business Analyst with strong AI expertise to support the adoption and configuration of an internal enterprise Agentic AI platform, enabling customer teams to create and utilize User Story Agents. This role will collaborate closely with Product Team Business Analysts and Product Owners to understand business processes, configure User Story Agents, facilitate onboarding and adoption, and gather agent evaluation feedback.
New Role – The recruiting efforts for this position are intended to fill an existing vacancy for a new position.
Req#: 1023902326
Responsibilities
Collaborate with Product Team BAs and POs to understand product workflows and requirements
Configure and create User Story Agents in the internal AI platform based on team needs
Support onboarding, adoption, and post-adoption activities for customer teams
Prepare process documentation, knowledge articles, and user guidance materials
Collect and track agent evaluation scores and feedback from teams
Coordinate with scrum teams, platform teams, and stakeholders for support and enhancements
Participate in client-facing discussions, demos, and status meetings
Requirements
Strong Business Analysis and Agile/Scrum knowledge
Exposure to AI/GenAI/Agentic AI platforms
Understanding of SDLC and product process flows
Excellent communication, stakeholder management, and documentation skills
Strong coordination and presentation abilities
Ability to work with cross-functional and client-facing teams
Familiarity with Jira, Confluence, and reporting dashboards
Experience in platform adoption/support activities
Willingness to learn and work with an internal EPAM AI platform