Laboratory Operations Executive

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.
Familiarization with all Test Methods & Laboratory Procedures
Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
Maintain Coordination with the Team and with fellow coordinators.
Maintaining the customer relationship, answering queries and handling complaints and feedback.
Specific responsibilities:
Review worksheets before passing on to the laboratory analyst
Work with operation department to retrieve samples when customer calls for re-test
Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
Release test results to customer upon final review
Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)
Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
Understand the full details of contracts & customer requirements.
Provide recommendations to the customers based on test results
Attend to customers queries and visits, email correspondence and providing quotations.
Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
Coordinate delivery and collections of samples
Ensure and release of Error free Reports with a follow up with the customers
Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
Assist operation team on operational related matters if applicable
Review, escalate and request repeat results if abnormality in result findings
Follow up on the instruments, analysis and corrective actions.
Perform any other task(s) as assigned by management
Diploma in Chemistry or related discipline
Preferably at least 1 to 2 year of hands-on experience in laboratory testing setting
Positive working attitude
Team player and hard working
Strong coordination skills
Good time management
Customer service-oriented and good people management
Must be able to work independently
Basic Mathematics and Chemistry skills
Familiar with handling practice of chemicals/solution/reagents
Applies judgment and acts according to the SGS standards of ethics and integrity