Junior/Middle Technical Support Engineer (Automotive)

We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.
Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.
CUSTOMER
You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.
PROJECT
Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.
Provide 2-level technical support on out-of-office and weekend basis
Securing agreed service levels in accordance with the Service Level Agreement (SLA)
Monitoring of Infrastructure and Integration into other systems
Incident and escalation reporting
Maintaining and developing positive relationships with customers and colleagues
Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
Experience with open tracing standards; Kiali Service Mesh and configuration
Working with Kubernetes
Understanding of standard ITSM processes (log and report incidents/problem)
Upper-Intermediate level of English
Readiness for night shifts
WOULD BE A PLUS:
Understanding of tools such as: Stackdriver, Grafana, Gitlab
Experience with Ivanti Incident Management
Open-minded and able to adapt
Organized and structured
Attentive to details