Junior Customer Service Controller (all genders)

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.
Continuously optimize key customer service KPIs as well as reporting and controlling structures to enable data-driven decision-making
Evaluate and improve existing CS controlling processes and develop business cases for optimization
Prepare volume and cost forecasts, plan budgets, and continuously adjust them
Analyze operational drivers in customer service and derive measures to improve efficiency and customer experience
Collaborate closely with internal and external partners as a business partner on equal footing to achieve shared goals
Ensure smooth invoicing and billing processes with service providers
Configuration, administration, and further development of CRM systems and related tools, including automations and user access management
Actively contribute to the optimization and automation of tools to increase efficiency in daily operations
Completed degree in economics or a comparable qualification
Business-fluent German and English skills
Experience in controlling, ideally in a customer service environment
Strong affinity for numbers, KPIs, and data-driven work
Confident use of Excel (formulas ideally part of daily work or quickly learned)
Strong analytical skills and enjoyment of logical and structured thinking
Hands-on mentality, initiative, and proactive working style
High self-motivation and ability to work independently and responsibly
Enthusiasm for tools, systems, and the development of digital processes
Willingness to learn and quickly familiarize oneself with new technologies and systems
Your perks at a glance: Visit our benefits page.
Simply apply online via our career page - we will get back to you as soon as possible!
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.