IT Manager

Requirements
5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
Experience managing or coordinating a support team, service desk, or internal IT function.
Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, -SaaS platforms, and access-related issues.
Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
Experience with IT policies, support documentation, process design, and operational reporting.
Budget management, risk assessment, and mitigation experience.
Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.
English level: B2+.
Key Factors
Remote contribution
Flexible schedule
Support for education, including language and professional growth courses
Equipment and co-working reimbursement
Opportunities to attend overseas conferences and ecosystem events