IT Asset & Service Operations Specialist

The IT Operations team is responsible for supporting the full lifecycle of company hardware and basic IT services across Europe. The team ensures that employees receive the right equipment and access on time, that assets are tracked accurately, and that operational processes remain stable, scalable, and transparent.
As an IT Asset & Service Operations Specialist, you will primarily focus on hardware lifecycle operations, onboarding/offboarding support, asset tracking, and day-to-day IT service coordination. This role requires strong organizational skills, attention to detail, and the ability to manage multiple operational processes in a fast-paced environment.
Challenges that await you:
Manage the full lifecycle of IT hardware across Europe, including receiving, preparation, shipping, replacements, repairs, returns, and decommissioning
Support employee onboarding and offboarding processes by coordinating device provisioning, returns, and basic access setup
Maintain accurate records of devices, inventory, ownership, and asset movements within internal systems
Handle day-to-day IT service requests related to hardware, onboarding/offboarding, and service access management
Perform basic software and license management operations, including access provisioning and license assignment
Communicate directly with employees to provide guidance and support on IT-related operational processes
Coordinate with couriers, vendors, and internal teams including HR, Finance, Security, and IT
Maintain and improve operational documentation, internal instructions, and process flows
Prepare operational reports related to inventory, returns, tickets, and other support metrics
Participate in audits by collecting and validating hardware and access-related information
Identify opportunities to improve, simplify, or automate operational workflows
What makes you a great fit:
Hands-on experience with IT asset management, onboarding/offboarding, or IT operations support
Experience working with tools such as Google Workspace, Airtable, and Atlassian products
Basic understanding of access management processes and MDM systems
Experience working with ticketing systems and supporting end users
Strong attention to detail and ability to follow operational processes consistently
Ability to work independently and effectively prioritize multiple parallel tasks
Comfortable working with routine and operational tasks in a fast-paced environment
Strong communication skills and ability to clearly explain technical or operational processes to users
B1 or higher English level for effective communication with an international team
Your bonus skills:
Experience supporting mobile devices and mobile operations
Basic understanding of software licensing and compliance processes
Experience participating in operational audits or inventory reconciliation
Experience improving or automating operational workflows and support processes
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Cyprus, Serbia, Georgia or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remotely within time zones from GMT-2 to GMT+5
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave