Instructional Designer (Education Program Specialist)

At Salmon, we're building modern banking for millions of Filipinos — and we know that great training is what makes great teams. We're looking for experienced trainers who are ready to take the next step: move from delivering training to designing it.
If you've been running sessions, coaching agents, or building materials on the job — and you're ready to shape how learning works at a systems level — this role is for you.
We're hiring across three business areas:
- Customer Support
- POS (Sales)
- Deposits / Telesales
What you'll do
You won't just create slides. You'll design complete learning journeys — from identifying what people actually need to learn, to building the content, assessments, and feedback loops that make training stick.
Day-to-day, you'll:
- Analyse performance gaps and turn them into structured learning programs
- Design end-to-end training journeys for onboarding, upskilling, and process changes
- Write clear, practical training content (guides, scripts, assessments etc.)
- Work closely with trainers, team leads, and operations to make sure learning reflects real work
- Track whether training is actually working — and improve it when it's not
Who we're looking for
Must-have:
- 2+ years as a corporate trainer, L&D specialist, or in a role that included designing training materials
- Experience building or structuring training content
- Strong writing skills: clear, concise, easy to follow
- Ability to work with subject matter experts and translate complex info into practical learning
- Comfort working independently and managing multiple priorities
Will be a strong plus:
- Experience in customer support, BPO, fintech, or sales environments
- Background in instructional design or familiarity with learning frameworks (e.g. ADDIE, Bloom's Taxonomy etc.)
- Experience with LMS platforms & e-learning courses creators
- Ability to connect training results to business metrics
- Knowledge of microlearning or blended learning formats
Why join us?
What we create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions powered by global best practices and AI
- A licensed neobank aiming to become a leading fintech in Southeast Asia
- Backed by $200M+ from ADQ, World Bank Group, and top investors
- A company where products are launched in 3–4 months
- A platform for global expansion
What we offer
- A passionate, international team
- Fast, merit-based career growth
- Performance-driven rewards
- Opportunities for international exposure
- New office in Manila, Philippines
- Medical insurance and wellness benefits
- Regular team events and activities