Implementation Specialist

The Role ​
Support the pre and post implementation process following all the implementation processes stablished.​
Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​
Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​
Ability to document test scenarios of configuration to support QA. ​
SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​
Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​
On occasion train the customer on the newly delivered configuration.​
Support in cross functional alignment with product and sales, to ensure alignment on roadmap​
Provide support on customer deliveries and SME products.​
Support and collaborate on the generation of all the Professional Services documentation
Key Competencies​
4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​
Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​
Excellent customer facing skills, collaboration and communication.​
Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​
Meticulous attention to detail.​
Tools and Skills​
JIRA/Confluence​
API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc​
Excel to Macro level​
Relationship with other Solera Departments / Customers​
Product and Development; Customer Support ​
On occasion attend meetings with Sales and Final Customers