I.T. Computer Operator

I.T. Computer Operator
Altera Digital Health Managed Services – Springhill Medical Center
Altera managed services IT Team located at Springhill Medical Center in Mobile, Alabama is seeking entry-level candidate with IT experience. You will join a highly motivated IT team responsible for daily operations, maintenance and implementations of new systems. This includes systems such as the clinical EHR, financial management, supply chain management, payroll/human resource, interface engines and more. The position provides a range of technical and functional software services. This is an exciting opportunity to work for one of the largest healthcare information technology companies. Altera Digital health provides managed services to Springhill Medical Center’s facilities and is located on the hospital’s main site in Mobile, AL.
Job Summary
An IT Computer Operator is responsible for monitoring and controlling computer systems, ensuring that hardware and software operate efficiently and securely. They support daily IT operations, perform routine maintenance, handle system alerts, and assist in troubleshooting issues to minimize downtime.
Key Responsibilities
Monitor computer systems, servers, and networks to ensure smooth operation
Execute scheduled tasks such as backups, batch jobs, and system updates
Respond to system alerts, errors, and outages in a timely manner
Maintain logs of system performance, errors, and activities
Perform routine hardware and software maintenance
Assist in troubleshooting technical issues and escalate when necessary
Assist in resolving support calls escalated by the Service Desk
Ensure data integrity and system security protocols are followed
Install and configure basic software and hardware components
Support IT teams with system upgrades and migrations
Follow standard operating procedures (SOPs) and compliance guidelines
Service Now ticket compliancy
Required Skills & Qualifications
Basic knowledge of computer systems, operating systems
Familiarity with networking concepts and IT infrastructure
Strong problem-solving and troubleshooting skills
Ability to follow procedures and work independently or with a team
Attention to detail and strong organizational skills
Good communication skills for reporting issues
Education & Experience
High school diploma or equivalent (required)
Associate or bachelor’s degree in Information Technology or related field (preferred)
0–2 years of experience in IT operations or support
Work Environment
On-site IT department operations centers
Standard work week, with the possibility of after-hours, on-call support, and holiday work as required.
Primarily works in a standard office environment.
Will require one week on call rotation every 4-5 weeks
Role may involve prolonged computer use and monitoring screens
On-call and after-hours work may be required during peak times, such as the end of the month, quarter, year or during applications upgrade.
Summary: The IT Computer Operator is responsible for supporting business processes and developing/maintaining technical systems.
Must be authorized to work in the US
Location: On Site - Mobile, AL
Duration: Full-Time
Salary Range: $38,000 - $45,011
The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.