Helpdesk / IT Support Engineer

IT company
What you will do
Handle user requests via ticket system, phone and email
Install and configure Windows 10/11 on user PCs and laptops (including basic software and settings)
Troubleshoot problems with Windows 10/11, Office apps, printers, VPN and network access
Perform basic network checks (IP settings, gateway, DNS, ping/tracert)
Resolve user issues with IP phones (registration, basic configuration, network/voice issues)
Manage user accounts and access rights (e.g. in Active Directory and email systems)
Use remote tools to support office and remote staff
Log your work in the ticket system and keep short, clear notes
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