Head of Product - Consumer Growth and Experience

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
We have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.
Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.
You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
What You’ll Be Doing:
Customer Experience & Personalisation
Deliver seamless login and onboarding journeys that maximise conversion
Evolve the Home experience into a personalised hub, driving deeper engagement
Champion a customer-first mindset, aligning product experience with Experian’s brand purpose
Innovation, Tools & AI
Champion modern product tools, experimentation, and data-led ways of working
Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
Balance innovation with secure access and fraud prevention capabilities
Leadership & Team Performance
Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
Act as a hands-on leader, setting clear direction while ensuring strong execution
Influence and align cross-functional stakeholders, including senior leadership
Customer Growth & Lifecycle Ownership
Own strategy and delivery across acquisition, onboarding, activation, and early engagement
Drive growth in new customers, credit score views, and app engagement, including underserved segments
Optimise re-engagement and lifecycle journeys to increase retention and long-term value
Data & Performance Driven Delivery
Define and track key growth and engagement metrics across the funnel
Use experimentation and analytics to optimise performance and prioritisation
Translate insights into clear actions that drive measurable impact
Proven experience as a senior product leader in a consumer-focused, digital environment
Track record of leading and scaling teams while delivering measurable growth outcomes
Experience using modern product tools and working with AI-enabled workflows or automation
Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
Deep understanding of personalisation, app-first experiences, and conversion optimisation
Highly data-driven, with hands-on experience in experimentation and performance analysis
Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
Passion for customer experience and driving meaningful engagement at scale
Benefits package includes:
Hybrid working - 40% office based
Great compensation package and discretionary bonus
Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: C/EB7
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Experian Careers - Creating a better tomorrow together
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