Head of Ambassador Operations

Ambassadors Team:
We’re looking for a hands-on operations leader to own and run our national on-field Ambassador operation.
This is about execution, discipline, and performance at scale.
Challenges that await you:
Own the end-to-end execution of the Ambassador operation nationwide
Ensure compliance with KPIs: deliveries, punctuality, cancellations, field quality, and operational pilots
Ensure high-quality, compliant execution in the field, as Ambassadors are the face of the company
Lead Regional Heads and drive strong execution discipline across all regions
Execute new operational models defined by Product (e.g. new flows, KYC steps, cross-sell initiatives) and ensure real adoption in the field
Detect and act on bad practices, fraud risks, and operational deviations, with full ownership of prevention and resolution
Identify performance gaps by city, region, or team and implement immediate corrective actions
Ensure consistency in execution, regardless of geography or scale
Build and reinforce clear operational standards, communications, and accountability mechanisms
Work closely with Product and Analytics to close the gap between design and real-world execution
Scale the operation while maintaining control, quality, and performance
What makes you a great fit:
3+ years leading field operations or distributed workforce models
You have led field operations at scale (not just logistics or support teams)
You are execution-driven and comfortable being close to the day-to-day operation
You are metrics-driven and know how to translate numbers into action
You have experience leading leaders (Regional Heads, Supervisors) and holding them accountable
You can operate in a fast-changing environment where processes evolve constantly
You lead through discipline, ownership, and follow-through
Experience managing large frontline teams across multiple cities or regions
Proven track record of owning and improving operational KPIs (e.g. completion, productivity, quality, adherence)
Experience scaling operations from early-stage to structured environments
Experience managing customer-facing teams in the field
Experience identifying and controlling bad practices, fraud, or process deviations
Experience executing product-driven operational changes
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions.
Honest Feedback: valuing open, transparent communication.
Supportive Team: a strong, collaborative community.
Celebrating Achievements: recognizing our wins together.
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.