Global Technical Coordination Centre Manager

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
The Global Technical Coordination Centre Manager will be responsible for :
Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.
At all times, comply with SGS Code of Integrity and Professional Conduct
Global Contract Governance & Delivery
Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing
Team Leadership & Shift Operations
Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.
Performance Management
In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams
Technology Ownership & Transition
Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.
Risk, Compliance & Client Experience
Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
Own incident management, claims escalation, and flash reporting for urgent NCRs
Ensures work area in RBS is always kept clean and presentable.
Remains familiar with SGS quality assurance procedures.
Complies to all SGS health and safety and HR policies and procedures.
Experience
Minimum 3-year experience in EPCs and/or Operators in OG Industry
Minimum of 7-10 years’ experience in QA/QC coordination activities
TIC Industry experience is desired but not mandatory.
Experience in dealing with claims and complaints.
Experience in developing new reporting /auditing templates for new service scopes.
Familiar with matrix structured international organisations advantageous
Qualifications
Must – university degree or equivalent, preferable in relevant technical discipline
Must – business grade English language C1
Desirable – additional languages, e.g. Spanish, French
Required Skills
Strategic thinking
Strong verbal and written communication skills
Self motivated
Delivery focussed
Active listerner
Strong collaboration skills
Extensive EPC and/or Operator experience.
Must have good communication skills at all levels
Multi projects/contracts management skills
Interaffiliate/Interntionational exposure.
Strong team managerial experience.
Knowledge of international technical standards (e.g. ASME, EN)
Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
Team player with a real ability to network and collaborate
Ability to work independently and coordinate several activities simultaneously
Clear understanding of the current service needs in TIC industry
Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
Solution oriented problem solver who can deal in an assertive way with different corporate cultures.