Global Account Management Intern - Year Round

CME Group is currently looking for a Global Account Management year-round intern.
This candidate will assist the Global Operations on day-to-day activities in support of Global Account Management (GAM).
Intern supports activities of GAM functional area to ensure that business solution objectives are met
Provide effective day-to-day administrative, planning and GAM client support
Track ISVs, service provider, and customer trends and analyze research findings
Assists in performing administrative responsibilities, such as entering information into databases, producing simple statistical reports, presentations, expenses and scheduling; Build and Leverage Ai tools to accomplish tasks
Gathers and enters quality assurance information into Salesforce and internal client service databases in accordance with established procedures to ensure quality client service.
Support managing inbound customer Service Cloud queue.
Complete special projects as assigned
Principal Accountabilities:
ServiceCloud (Salesforce) queue management (case assignments)
Customer case resolution
Customer education
Project related customer outreach
Project status tracking and report preparation
Data analysis and preparation of internal statistical reports
Skills / Software Requirements:
Strong interpersonal skills (team setting)
Strong spoken and written communication skills
Google Workspace
Gemini AI tools
LM Notebook
Microsoft Excel
Data analysis/reporting
Tableau dashboard publishing (preferred but not required)
Minimum Qualifications:
Currently pursuing a Bachelor’s or Master's degree
Local to Chicago
Typical team hours are 7am - 5pm Mon-Fri
Prefer minimum 3 days in office per week but flexible with days/hours to accommodate school requirements and school breaks.
Sponsorship Qualifications:
Please note that our company is unable to provide employment sponsorship for this position and can only consider candidates who are legally authorized to work in the United States without sponsorship assistance (CPT, H1B, F1, L etc.).
#EarlyCareers
CME Group is committed to offering a competitive pay package for our employee interns. The pay range typically applicable to our intern roles is $21.68--$36.10. Actual pay offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education, location of the internship, and the internship area of focus. Through our benefits program, we offer our employee interns the opportunity to participate in select offerings. This includes our comprehensive health coverage and a mental health benefit.
CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.