General Manager, O2 Academy Liverpool

Job Summary:
General Manager
Venue: O2 Academy Liverpool
Company: Academy Music Group
Location: Liverpool
Reports to: Divisional Manager
Working Hours: Full time
Job Type: Permanent
Role Description
The general manager is a key role within the organisation, accountable for the wider team at O2 Academy Liverpool and management of the day-to-day business and operational functions. A dynamic manager will lead exceptional delivery within this iconic venue in the heart of Liverpool. Passionate about the live events industry and highly motivated to maximise the events diary, you will generate commercial and creative opportunities for shows and events with established acts, emerging artists and club events.
Our Team
O2 Academy Liverpool is one of the city’s leading landmark live entertainment venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About You
Successful background in the live entertainment industry or venue management
Experience of working as a manager or an operational role within a high-volume venue
Proven track record in managing live performances and club events
Knowledge of health and safety regulations and licensing
Excellent communication and diplomacy skills
Management experience of a large team
Proficient in Microsoft Office packages
Understanding of booking and promotions of live events
Excellent control of operating costs and budgeting
Self-motivated and results driven
About You
Personal licence holder
First-class client and customer service
Demonstrable leadership and motivation of others
Passionate and enthusiastic for the live events and club industry
Flexibility to work irregular hours (weekends/evenings/public holidays
Willingness to build positive working relationships
A proactive leader in problem-solving who can negotiate solutions
Strong awareness of P&L
A dynamic, forward-thinking manager to deliver exceptional service
Ability to drive the venue business forward
What You’ll Be Doing
Meet Company business objectives and manage operations
Maximise the events diary
Act as the first point of contact for all contracted events
Maintain and develop client relationships
Implement efficient business strategies as directed by the Company
Duty manage events and programming to the highest quality
Generate new business opportunities for commercial success and profitability
Meet or exceed annual budgets
Ensure all paperwork and reporting is completed and professionally retained
Management and accountability for forecasting and budgeting
Oversee all licencing administration, risk assessment and due diligence
Adhere to all existing and new health and safety legislation
Periodic testing and certification of venue equipment
Control all operating costs in line with set targets
Manage expenditure for all venue departments
Ensure the venue is maintained to the highest standards
Direct building maintenance issues so that urgent repairs are carried out in a timely manner
Lead on compliance for all Company working practices
Uphold and enforce the relevant terms of the entertainment licence and changes to the law
Work collaboratively with the venue team, local authority and Company head office
Support all training requirements and annual appraisals for full-time employees
Increase employee productivity
To publicly represent the venue and Company in a professional manner
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances
AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Monday 15th June 2026. We reserve the right to close applications at any time so encourage early application where possible.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.