Field Service Technician II

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Essential Job Functions:
Move, load, unload, and transport all L&W products to customer sites.
Install, set up, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
Understanding and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products
Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
Ability to follow detailed written and verbal instructions and technical documentation
Working knowledge of Microsoft Office Suite and able to use the internet.
Ability to understand Light & Wonder policies and all job-related paperwork
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
Keep and track part inventory.
Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
Use and understand Salesforce and Zinc to manage customer tickets and questions for product support and parts.
Apply Safety Training in the field and wear PPE (Safety equipment, steel-toe shoes, hard hat, safety goggles, and gloves).
Safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
Support other Creators on all utilities/EGM products.
Other duties as assigned
Physical Requirements:
Must be able to lift and carry 60 lbs.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
Vision Requirements:Close vision
Depth perception
Distance vision
Ability to adjust focus
Peripheral vision
Ability to distinguish colors
Work Conditions:
Frequent work in dimly lit, crowded, noisy conditions and around smokers.
Must be able and willing to travel on short notice and work "on call".
Must be able to work flexible shifts, including nights, weekends, and holidays.
Some domestic and international travel may be required
Qualifications
Qualifications:
Training and/or Experience:
Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
Must have valid driver’s license
Valid gaming card (or ability to obtain one)
Education:
High School Diploma/GED
Technical/Military Training Schools are a plus
Knowledge, Skills and Abilities:
Knowledge of mechanical assembly skills
Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
Read schematics or wiring diagrams
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.