Field Research Coordinator

About the Role
We are seeking a highly organized and detail-oriented Field Research Coordinator to manage and oversee mystery shopping and field research operations. In this role, you will coordinate field activities, support and manage mystery shoppers, ensure data quality, and help deliver reliable insights that inform business decisions.
The ideal candidate has experience coordinating fieldwork, managing multiple stakeholders, and ensuring research activities are executed consistently and according to established standards.
Key Responsibilities
- Coordinate end-to-end mystery shopping and field research activities across multiple locations and channels.
- Recruit, onboard, brief, and support mystery shoppers and fieldworkers.
- Schedule field visits and ensure timely completion of assignments according to project requirements.
- Serve as the primary point of contact for shoppers and fieldworkers, addressing operational concerns and resolving issues promptly.
- Review and validate submitted reports, photos, recordings, and other research outputs for completeness and accuracy.
- Ensure compliance with research methodologies, data collection standards, and project guidelines.
- Organize, maintain, and monitor structured datasets for reporting and analysis.
- Identify inconsistencies, data gaps, and notable findings from fieldwork activities.
- Support the preparation of summaries, trackers, and research reports.
- Monitor project timelines, budgets, and operational requirements to ensure successful execution.
- Drive quality assurance and consistency across all fieldwork activities and locations.
Qualifications
Required
- 2–5 years of experience in mystery shopping, fieldwork coordination, market research, audit, or related roles.
- Hands-on experience in field operations, on-the-ground data collection, or fieldwork supervision.
- Strong organizational and project coordination skills.
- High attention to detail and ability to manage multiple projects simultaneously.
- Experience working with structured data and following defined research or data collection protocols.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively with cross-functional teams.
What We're Looking For
- A proactive problem-solver who can manage field operations efficiently.
- Strong attention to detail and commitment to data quality.
- Excellent communicator who can build productive relationships with fieldworkers and stakeholders.
- Adaptable and comfortable working in a fast-paced environment.
- Someone who takes ownership and ensures projects are delivered on time and to a high standard.
Why Join Us?
- Lead impactful field research and mystery shopping programs that drive business decisions.
- Work closely with Growth, Research, Product, and Operations teams.
- Gain exposure to large-scale fieldwork projects and consumer insights initiatives.
- Be part of a collaborative, fast-growing, and data-driven organization.